Troubleshooting

My Activity Tracker wont pair
Make sure: The tracker is plugged in and charging The tracker is within 2 inches of the phone/tablet you're attempting to pair with You...
Thu, 21 Sep, 2017 at 2:25 PM
My Activity Tracker is too big!
Your Activity Tracker can be cut to the appropriate length using a pair of scissors or nail clippers.   Please only cut one section at a time, to avoid...
Fri, 4 Dec, 2015 at 6:11 PM
I can't close the clasp!
If you're having a hard time closing the clasp on your Activity Tracker's wristband, dip the end of the wristband into a little water. The clasp w...
Fri, 4 Dec, 2015 at 6:50 PM
I can't get notifications!
iOS Go to your phone/tablet 'settings'>Bluetooth. You will see a very long device ID (20 digits to be precise), starting with the lette...
Thu, 6 Oct, 2016 at 10:16 AM
My Activity Tracker won't turn on
Fresh out of the box? That’s a bummer. Sometimes our Activity Tracker gets so excited, sitting on the shelf, waiting to be bought, it runs out of juice. I...
Fri, 24 Jun, 2016 at 1:38 PM