Frequently Asked Questions

What’s included in the box?
Your Walgreens Premium Activity Tracker includes the Premium Activity Tracker device module in a black wristband with a removable clasp, charging crad...
Wed, 26 Aug, 2015 at 11:44 AM
Why does my Walgreen Premium Activity Tracker only have four letters/numbers on the screen?
When you take your brand new device out of the box and get it charged up, you may see some characters on your screen, like 0 0 3 D or similar - this is...
Fri, 24 Jun, 2016 at 10:09 AM
How do I set up my Walgreens Premium Activity Tracker?
Check out our helpful guide to setting up your Walgreens tracker! Download the Striiv Activity Tracker app onto your phone/tablet from the Goo...
Fri, 11 Nov, 2016 at 11:43 AM
How frequently should I sync (reconnect) with the app?
Our trackers are designed to sync with the Activity Tracker app at least once every few days. Failure to sync in a timely manner will eventually result in l...
Fri, 26 May, 2017 at 2:08 PM
How do I turn on and navigate through my Walgreens Premium Activity Tracker?
Your Activity Tracker responds to several different finger motions. Double tap the side of the Advanced Activity Tracker to turn on the screen. (Som...
Mon, 2 May, 2016 at 8:04 AM
Which phones/tablets support the Walgreens Premium Activity Tracker?
See our current list of officially supported devices here. If your device is not on this list, it may still work if it meets all of the following th...
Tue, 28 Jun, 2016 at 10:28 AM
Can I use the Walgreens Premium Activity Tracker with a computer?
The Walgreens Premium Activity Tracker will not sync with a computer or online dashboard. See our current list of supported devices here. If your ph...
Thu, 24 Dec, 2015 at 9:43 AM
How do I set up my Walgreens Premium Activity Tracker to receive notifications?
On your Striiv app home screen, scroll down until you see the Activity Tracker Apps tile. Tap it to connect to your Play or App store to purch...
Mon, 27 Jun, 2016 at 12:35 PM
What does the Walgreens Premium Activity Tracker track?
The Walgreens Premium Activity Tracker will track steps taken, active minutes, distance traveled, calories burned, and sleep.   Steps a...
Mon, 15 Aug, 2016 at 1:30 PM
How do I set up the Walgreens Premium Activity Tracker to track my distance traveled?
While the Walgreens Premium Activity Tracker does begin tracking your distance traveled when you first pair it with the Striiv app, some adjustments may nee...
Thu, 24 Dec, 2015 at 10:10 AM