The Premium Activity Tracker bases displayed time/date on the time and date set on the phone or tablet the device is connected to. Each time the device is reconnected with the Striiv app, time and date are updated. To reconnect the Activity Tracker, simply double tap the Activity Tracker with the app open. If that doesn't do the trick, you'll need to force quit and restart the app, then double tap the device with the app open. 

 

If an Activity Tracker tile (shows picture of device) does not show on the app home screen, the device will need to be factory reset in order to re-pair with the app:

  • Turn on the Activity Tracker and swipe to the left of time/date to select Apps > Settings (gear icon) > Factory Reset? > tap the check mark to confirm. 

 

Either a 4 digit pairing code or striiv.com/start will then appear, which signals your device is ready to be paired through the following process: https://www.striiv.com/pages/set-up-your-tracker