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Striiv lite step counter not working..

Hoping someone can help me, purchased a few days ago, setup properly, resetup, restarted, did everything I can but the step counter won't move, took a few walks with it and it stayed at 0, after about 6 hours went back to it and it said 23 and is stuck on 23, anyone have any ideas on what I can do?

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Same here... just set this up correctly an hour ago. When tapping the app button and going to walk it is not registering any steps...just stuck on 0...shake my hand, walk...nothing. Is there something I'm doing wrong? Do I have to indicate somehow to start tracking steps? 

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