I broke my Striiv and need to transfer all the accumulated data to a replacement unit. How do I do that?
Can I just sync my brand new Striiv to my laptop like before? Will it transfer all the steps, stairs, animals, etc. to the new Striiv, or will the new Striiv start over from zero? I don't want to lose all the work I've done!
Hi Portera, looks like you've submitted a few emails to us regarding this issue. Continue to communicate with Melanie through ticket 28242 and we'll get your issue sorted out.
Trying to get help. I had to purchase a new tracker, the other stopped working after 6 months. I can't get the new one to work.
I am in the process of waiting for an answer on my open ticket (sent it a few minutes ago, & received an instant "autoreply"). But I have sent customer care 2 other issues and they responded quickly within 48 hours. Unfortunately the answer was not good for me since I had a Smart ped. (that I killed), bought a Fusion to replace it and then found out that the Fusion does not link to the PC dashboard data, only to the ios or android phone app. I love the Challenges and My Land so I bought another Smart ped. & I'm waiting for Striiv Support to link the 2 devices' data together for me.
I rarely write gushing e-mails, but I have to say I LOVE this product! I bought it this past December, and it is so entertaining & has motivated me to get more active with the challenges and My Land game. So I was pretty upset when I lost mine a few weeks ago, and immediately ordered a new one on Amazon (with a tether clip this time). I was worried I'd lost all my progress...
When I got my replacement pedometer, I set up a support ticket and had a great customer service experience. They e-mailed me back the same day (last Sunday) and asked for my device ID. It took 3-4 days, but they handled it perfectly & all my prior data is now on my new device, thanks to Lucy, my customer care fairy. You guys have a loyal fan (even more), and I've been telling all my friends about this awesome product!
One thing of note. Striiv Play devices will reset the current daily progress when switched but can be done from within the iOS app which stores and tracks all information on the Striiv servers. You can swap devices out on your own.
The Striiv Smart Pedometer on the other hand syncs through a computer and requires Customer support to change things back at Striiv to transfer progress.
how does one contact striiv to do thier magic?
Yup, that sounds right. No matter how you find the Device ID, Striiv will need to know both the old one and the new one, plus some details of your login. They do their magic on their end, and all your data will be transferred to your new Striiv.
I actually was able to go to the Striiv app on my iPhone. Click More>Device Info and there it was: my Device ID!!!!!! So now all I need to do is open a ticket and include the Device ID for both devices and ask them to transfer. Is that correct?
Good news! It's fixed!
Striiv Customer Care can indeed transfer all the data from a lost or broken Striiv pedometer to a new one. All you need is the "Device ID" for both the old Striiv and the new one. They will then take care of transferring the data for you. It's not something you can do yourself.
If you want to find your Striiv's Device ID, they'll walk you through it, but if you're curious it's at
C:/Program Files/Striiv/Devices. (for Windows XP) or
C:/Users/<yourname>/AppData/Local/Virtual Store/Program Files/Striiv/Devices (for Win 7) or
Home > Library > Application Support > Striiv > Devices (for Mac).
My striiv is in the same boat and I have a ticket in for a more than a week and I still can';t get my old data transfered to my new striiv. Good luck with that.
So far, Striiv hasn't given me ANY answer. I'm still waiting for a response before I do anything...